Answer questions and resolve requests
Grounded in your knowledge, agents handle up to 90% of incoming queries through natural conversation. Not scripted menus. Not press-1 gating.
Services
Agentic chatbots
Agentic chatbots that slot into the tools and channels you already use. Each one is grounded in your processes and knowledge, holds a real conversation, takes action on the spot, and hands off to a person when that is the right call.
We do not prescribe the channel. WhatsApp, Slack, Teams, Telegram, your own platform. Wherever the conversation already happens, that is where the agent lives. We wire it in, shape it around how you actually work, and keep it accountable to your standards.
25+ years of production delivery, including regulated financial services.
Production-grade delivery, not prototypes or slide decks.
Secure-by-default. ISO 27001 advisory capability.
Direct access to the senior people who do the work. No account managers.
What they do
Look things up and take action
They do not just reply. They query your systems, update records, and trigger the next step, without anyone switching tools.
Guide people through a process
Onboarding new customers or staff, collecting what is needed, confirming the next action.
Hand off cleanly
When a case needs a person, the agent routes it with the full conversation attached. People stay in the loop by design.
Where they run
We integrate agents into the channels you already use. WhatsApp, Slack, Microsoft Teams, Telegram, whichever platform your team or your customers are already on. No new app to adopt, no portal to log into.
- Slack
- Microsoft Teams
- Discord
- Telegram
WhatsApp
Slack
Microsoft Teams
Discord
TelegramFor example
A trade business, run through one thread
A trade business runs all customer contact through WhatsApp. Their agent picks up incoming jobs, asks for the address and job type, checks the diary, and confirms availability, all inside the same thread the customer already started. Nothing new for the customer to learn. Nothing new for the team to monitor.
The advisory and the build come from the same team. We scope what is worth building, build it, and stay accountable for how it behaves in front of your customers and your staff.
- Grounded in your knowledge: answers are yours, not generic
- Real conversation: it asks for what it is missing and keeps context
- Human handoff where needed, with the full conversation attached
Client feedback
What clients say.
“Excellent design ideas, suggestions on content, very quick response times and ongoing support.”
“I have been very happy with Tech Studio's services in the last 4 years. All of my problems had been resolved quite promptly and with patience. They have been the best so far.”
“Tech Studio provided a first class technical build and support service for our clients' online design projects.”
“Very skilled, and willing to help and go the extra mile. Highly recommended.”
Chatbot questions
Which channel should we use?
The one your customers or your team already live in. Customer-facing businesses usually mean WhatsApp; internal agents usually mean Slack or Teams. We wire the same agent brain into whichever channel fits, and it can run on more than one.
Can it really answer questions about OUR business?
Yes, because it only answers from your knowledge: your processes, documents, policies, and systems. That grounding is most of the build. Generic answers are exactly what we are hired to avoid.
How do we stop it saying something wrong?
Grounded answers, approved sources, and confidence thresholds: when the agent is not sure, it says so and brings a person in. You review conversations, and its permissions only widen as it earns trust.
How does human handoff work?
When a case needs a person, the agent routes it with the full conversation attached and goes quiet in that thread; your team replies in the same channel. No customer repeats themselves, and the bot never talks over your staff.
We mainly want WhatsApp. Is that a different service?
Same brains, dedicated setup. WhatsApp brings the official Business Platform, number verification, and message templates with it, so it has its own page and its own process: see the WhatsApp Business service.
What does a chatbot cost?
It depends on the channels, the systems it must act on, and how far beyond answering it goes. We scope it on a call and quote a fixed build plus a running cost you can see per conversation.
Related services
WhatsApp Business Agents
Official WhatsApp Business Platform setup plus an intelligent agent, from receptionist to taking real action.
AI Agents
Teams of AI agents that run whole workflows alongside your staff, with audit trails and human oversight.
AI Implementation
Practical AI implementation: automate the processes that eat your team's week, with measurable results.
Blog
Related guides
More on this from our blog.
Get in touch
Book a call
Thirty minutes on the conversations your team handles today and where a chatbot could carry them. If we can help, we will propose a shape. If the honest answer is that you do not need this yet, we will say so.
