Services
Agentic chatbots
Agentic chatbots that sit inside the tools your people already use and the channels your customers already message on. Each one is grounded in your processes and knowledge, holds a real conversation, takes action on the spot, and hands off to a person when that is the right call.
There are two distinct opportunities here. One is internal: agents working alongside your staff inside Slack or Microsoft Teams, answering questions, looking things up across your systems, and keeping work moving without anyone leaving the channel. The other is customer-facing: agents on WhatsApp that resolve up to 90% of customer queries through fluid, natural conversation, without menus, without press-1 gating. When a case genuinely needs a person, the agent hands off cleanly with the full conversation attached.
The advisory and the build come from the same team. We scope what is worth building, build it, and stay accountable for how it behaves in front of your customers and your staff.
What they do
- Customer service on WhatsApp. Resolve up to 90% of customer queries through natural conversation. Not a scripted decision tree. When a case genuinely needs a human, the agent hands off with full context attached.
- Internal agents on Slack and Microsoft Teams. Answer staff questions, look things up across your knowledge base and systems, and complete tasks without anyone leaving the channel where work already happens.
- Onboarding. Guide new customers or employees through the first steps, collecting what is needed and prompting the next action.
- And more. Internal helpdesks, status lookups, booking and scheduling. If the work happens in a conversation, it can run here.
Where they run
Customer-facing agents run on WhatsApp, where the large majority of your customers already are. Internal agents live inside Slack or Microsoft Teams, right in the channels where your staff already work. Telegram and other messaging platforms are supported where they fit the use case. No new app to adopt, no portal to log into.
How we build them
- Grounded in your knowledge. We connect each agent to your processes, documentation, and systems, so its answers are yours and not generic.
- Real conversation. It understands intent, asks for what it is missing, and keeps context across the exchange instead of forcing a menu.
- Takes action. It does not just reply. It looks things up, updates records, and triggers the next step in your systems.
- Human handoff where needed. When a case needs a person, it routes cleanly to one with the full conversation attached. People stay in the loop by design.
See the full range of what we offer on the services overview.
Start with a call
Thirty minutes on the conversations your team handles today and where a chatbot could carry them. If we can help, we will propose a shape. If the honest answer is that you do not need this yet, we will say so.